- By the year 2025, roughly 75% of the global workforce will be Millennials.
- Nearly 70% of employees are not actively engaged in their work.
- Quantum Workplace surveyed 75,000 employees across the U.S. and discovered that within the healthcare industry, you’ll find some of the most disengaged employees in the nation. Specifically, after profiling 17 industries, healthcare ended up in last place for employee engagement.
- A disengaged employee costs a company approximately $2,246.
- The total economic impact of employee disengagement in the US is between $450 billion and $550 billion per year.
- There are 20 million employees (making up approximately 18% of the American workforce) who are actively disengaged.
- Technology can solve the healthcare industry’s employee engagement crisis.
- An immediately actionable technology solution for healthcare employers is to deploy an integrated engagement platform, which allows for the large proportion of remote and frontline healthcare employees—as well as traveling staff—to remain solidly engaged in the organization.
- The more highly engaged hospital nurses experienced superior patient outcomes (i.e., decreased mortality rates), with the less engaged nurses seeing an increase in patient mortality rates. The researchers determined that the engagement level of nurses was the number-one factor where patient mortality was concerned, beating out even variables like the number of nurses per patient day.
- Engaged employees feel better about their work and their organization; those who are highly engaged (regardless of industry) are nearly 40 percent more likely to have above average productivity.
- Employee engagement is directly tied to corporate profits. Dale Carnegie research showed companies whose workers are engaged outperform those with a poorly engaged workforce by 202%.
- Of the workforce, 29% of employees are engaged, 45% of employees are not engaged, and 26% of employees are actively disengaged. In other words, 71% of the workforce is not engaged.
Managers love having engaged employees around. They exude positive energy, are passionate, creative, and energetic. One can rest easy knowing the job will not only be done, but be done well by an employee who’s engaged. But company culture is made up of all employees- the engaged and the disengaged. The elephant in the room, and the topic most companies fail to address and improve on is the issue of disengaged employees and the negative effect it has on the entire organization.
A recent Gallup State of the American Workplace Report indicated a disturbing trend: nearly 70% of employees were not actively engaged in their work. Quantum Workplace surveyed 75,000 employees across the U.S. and discovered that within the healthcare industry, you’ll find some of the most disengaged employees in the nation. Specifically, after profiling 17 industries, healthcare ended up in last place for engagement. What does this mean in terms of money? According to an ADP study, approximately $2,246 per disengaged employee. The total economic impact is an alarming $450 billion to $550 billion in the U.S., per year (Paycom).
It is obvious that disengaged employees have a direct and negative impact on your business’ bottom line. There are a number of reasons disengagement is costly:
- Bad customer service and poor patient outcomes, which are detrimental to employers in a Value-Based-Payment (VBP) reimbursement model
- Increased turnover rates and high vacancy numbers, which result in huge financial costs for healthcare organizations
- Poor access to quality healthcare for the local community, which negatively impacts local economic growth
Disengagement is bad enough, but did you know there are 20 million employees (making up approximately 18% of the American workforce) that are actively disengaged? Actively disengaged employees are those that are not just unhappy at work – they act out on that unhappiness and undermine the productivity of otherwise engaged employees (tolmanandwiker.com).
Actively disengaged employees cause disruption and dissatisfaction within the company. Even actively engaged employees can experience decreased morale if the overall team’s level of engagement falters. Just a few actively disengaged employees can have an immense negative effect on the entire workplace.
The healthcare industry has reached epidemic levels of disengagement, resulting in organizations struggling with issues such as absenteeism, poor attrition rates, loss of productivity, and business disruption. Unless the situation improves, the negative side effects of disengagement could have far more serious consequences for the healthcare industry, given that successful patient care outcomes are dependent on the engagement level of employees.
You may be wondering if there is any silver lining in all of this. Luckily, there is. The beautiful and essential answer to this colossal disengagement issue is technology. According to Health IT Outcomes, technology can solve the healthcare industry’s employee engagement crisis. Technology can help improve the employee experience, all while reviving employee engagement. An immediately actionable technology solution for healthcare employers is to deploy an integrated engagement platform, which allows for the large proportion of remote and frontline healthcare employees—as well as traveling staff—to remain solidly engaged in the organization (healthitoutcomes.com).
For healthcare organizations, medical staffing is only as successful as their ability to engage and retain the best healthcare professionals. To achieve this end, organizations must be consistently vigilant of their employees’ needs and develop talent carefully to keep employees engaged and committed to their job. By deploying a digital workforce experience platform, companies can engage their workforce with experiences that truly matter to them. The result is the opposite effect of what disengaged employees cause:
- Improved customer service and patient outcomes
- Decreased turnover rates and vacancy numbers
- Improved access to quality healthcare
Addressing disengagement protects your company culture and ensures that your engaged employees stay engaged, creating satisfied customers and enhancing your bottom line (Infosurv Research). Employee engagement is a goal that should receive the attention – and intention – of all managers and leaders. Peter Drucker once said, “Culture eats strategy for breakfast.” Does your organization have the strategy needed to thrive?
Within any organization or industry, all training and learning requirements are constantly evolving. In order to accommodate these training and learning requirements, it is crucial that organizations use a customized learning management system (LMS). Think about the training needs your organization has… chances are, they are different than those of other businesses, even within the same industry. Unlike an out-of-the-box LMS, custom learning management systems allow you to address these issues and optimize your online training platform, specifically for your needs. Customization can also help an LMS reflect the company’s branding.
This blog will highlight the advantages and benefits of customizing an LMS for administrators, learners, and organizations as a whole.
Benefits for Learners:
- Access to Different Training Resources
According to commlabindia.com, the corporate industry is continuing to show growing interest in mobile and video-based learning. As LMS’ of today are trying to play catch-up with industry requirements, it is evident that they are not simply limited to hosting eLearning modules. Customized LMS’ offer far more incentives than those that are out-of-the-box, because they effectively integrate different types of training resources alongside eLearning. Learners can now have access not only to the usual formal training through their LMS, but to other training resources such as videos, podcasts, interactive PDFs, and eBooks. In addition, most modern and customized learning management systems are also now gamified. This is done through awarding points and badges when completing certain activities, to letter boards tracking and displaying progress – all of which are integrated into the platform.
- Increased Social Communication
Social learning and various collaboration tools have confirmed improvement of overall learner engagement and knowledge retention. A customized LMS has the ability to offer the following channels for better socialization and communication among learners:
- Live-chat functionality: to better connect with peers and colleagues
- Discussion groups: to share ideas
- Social media integration: such as Twitter and Facebook widgets for learners to share their progress and achievements
- Gamification: badges and achievements to create a healthy competition among peers for better performance
3) Visual Dashboards of Training Activities
Visual dashboards on an LMS interface are an ingenious way of conveying the most important and relevant information. An effective LMS is one that not only lets users access training resources, but also keep an eye on their performance.
By using dashboards, administrators can allow learners to be aware of their learning and training progress every time they log onto the LMS. Customizing your LMS like this creates a more learner-centric platform, and not just a passive warehouse for storing learning material. A dashboard can also display important information such as announcements, training schedules, surveys, polls, and responses.
4) 24/7 Access to Learning Resources
A customized LMS changes everything for the learner – all for the better. ELearning courses hosted on an effectively deployed learning management system can be accessed by employees that are spread across geographies, without affecting the quality or consistency of the training.
“Most modern LMSs are responsive i.e., they are device-agnostic, and offer seamless, flexible learning experiences on any device. This flexibility in-turn reduces dependency on a single mode of learning (i.e., desktop learning), and grants learners 24/7 access to the learning resources on multiple devices, whenever and wherever they need it” (commlabindia.com).
Benefits for Administrators:
- Bulk Course Uploads
The advantages of a customized learning management system vary for administrators. Adding 4-5 users to the LMS may not be very difficult, but imagine the effort in uploading hundreds. To add to the difficulty, users belong to different departments in a company, which means that different courses need to be uploaded. This is an extremely tedious job, but one that can be easily solved using a customized LMS.
A customized LMS will provide administrators with the option to bulk upload users, their respective courses, and resources with just a few clicks. For example, an LMS administrator can easily import e-learning courses in bulk using a CSV (comma separated values) file authored in either SCORM, Tin Can, or AICC format. Imagine if there are 100 e-learning courses to be hosted on the LMS platform. A single CSV file allows the administrator to upload all of the 100 SCORM-based courses at a time, saving valuable time.
- Assign Custom User Roles with Customized Access
In using a customized LMS, administrators can easily assign custom roles and custom learning access to these roles. Otherwise, they would be confined to the default LMS user roles that out-of-the-box LMSs provide. Administrators can control the types of activities users are allowed to perform. For example, custom roles such as learner, trainer, assistant, LMS administrator, and training manager can all be created with their own custom access.
- Send Customized Emails
Consider an organization that plans to transmit training to 500 employees, and wishes to let the users know about their enrollment. It would be laborious to send individual emails to all of the 500 employees. But the LMS can be customized in such a way that whenever an administrator assigns a course to a particular user or bulk of users, the course enrollment email will be automatically sent to all 500 employees without hardly any trouble or time.
- Create Customized Reports to Calculate Training ROI
Generating customized reports is the most critical feature of an LMS. Reports such as learner activity/progress, course overview reports, user course completion reports, assessments/grades reports, course access time logs, and certificate tracking give the administrator the power to constantly improve the online training strategy and personalize online training initiatives. A customized LMS can help generate custom reports, based on the need or requirement.
Benefits for Organizations:
- Reduce Costs on Training Administration and Delivery
Having a single, centralized place that stores and delivers training to employees, no matter what geographical location they are stationed at, is a huge benefit for organizations in terms of cost-effectiveness. It helps cut down administrative exertion by allocating training resources, thereby allowing organizations to greatly save on administrative and delivery costs.
- Using the LMS as a Powerful Evaluation Tool
As discussed above, a custom LMS can generate different types of reports that provide organizations analytical data based on the learner statistics, which in turn helps in estimating the training program’s overall effectiveness. LMS reports can be powerful evaluation tools, allowing companies to make crucial decisions such as evaluating whether training delivery is meeting its objectives, what content is working with the learners, the duration of the course, and many others.
A learning management system is an extremely powerful software application that allows organizations to take control of every aspect related to their training processes – from administering and publishing eLearning courses, to tracking and reporting learner activity. A truly customized LMS establishes a close integration with your training strategy, tailored to your specific training needs. When choosing an LMS, make sure that it supports not only the features that you need, but also supplies you with instinctive administrative options to enhance training capabilities. Reach out to us today to learn how HWNY can help you create your own custom LMS.
In 2017, New York State Department of Health expanded the Medicaid Reform Team Waver Amendment and launched the Managed Long Term Care Workforce Investment Program (MLTC WIO). To streamline the system that delivers long-term care, the idea behind the MLTC WIO program is to grow and enhance the managed long term care workforce to better care for chronically ill or disabled and who wish to stay in their homes and communities. To make this transformation, the MLTC WIO program requires or recommends long term care facilities migrate to a managed plan approved by the NYSDOH to deliver long term care.
A key MLTC WIO initiative is to grow and reinvigorate the long term care workforce within these plans. HWNY saw an opportunity as soon as this program was launched to partner with Workforce Investment Organizations to brainstorm and implement key strategies for managing MLTC WIO outcomes. HWNY adapted its HWapps technology and services to support the complex training and data management needs for these WIOs and is currently working with Finger Lakes PPS and 1199SIEU Training & Employment Funds: Ladders to Value to meet their deliverables.
28,000 Registrations in MLTC-related trainings within Y1
27,000 long term care employees across NYS involved already in LTV’s WIO program within Y1 have accounts
Features of this Project:
- Deployment of HWapps
- Highly-customized Learning Management System (LMS) for the hosting and promotion of online and in-person trainings with advanced data tracking tools to track and aggregate workforce data.
- Full-integration with WIO-specific parameters into the technology (integrating plans, regional information, WIO initiative data, and employers seamlessly throughout the training and database infrastructure)
- A customized WIO training database capable of preparing custom-reports on demand, aggregating large amounts of data, and allow for direct, seamless bulk uploading of data into the database with instant aggregation
- HWNY Project Management
- A Project Manager to ensure the success of the “implementation” phase of the project and initial build-out of the HWapps platform.
- Account Service & Support
- As an extension of the WIO’s team, the account service and support team assisted with team onboarding, technology training, oversite and help around migrating the behemoth of data “from the field” into the HWapps database, and with the direct preparation of quarterly WIO reports.
- Custom Development
- Custom development was utilized to ensure that, as programmatic and process transformations unfold, the HWapps technology is nimble and effective in allowing the WIO to meet its deliverables.
In 2014, New York State’s Department of Health implemented a sweeping new program to drive Medicaid redesign. The Delivery System Reform Incentive Payment (DSRIP) program is designed to initiate healthcare delivery system reform through formation of community-level collaborations, the implementation of creative projects, and the formation of safety nets all working to fundamentally restructure the healthcare delivery system.
Since the beginning, HWNY has been working closely with 13 of the 25 Performing Provider Systems (PPSs) across New York state to support workforce project needs across their entire networks. HWNY designed HWapps for DSRIP technology specifically to help these networks delivery trainings, meet workforce impact outcomes, push recruitment and retention efforts, track and aggregate workforce data, and submit workforce reporting.
Features of this Project:
* Deployment of HWapps for DSRIP
o Highly-customized Learning Management System (LMS) for the hosting and promotion of online and in-person trainings with advanced data tracking tools to track and aggregate workforce data.
o A digital Community for two-way conversations inside and between organizations, focused forum discussions, meeting management and document sharing, and private and public groups that allow for rapid project communication
o A recruitment tool that allows for direct engagement between employers and workers impacted by the DSRIP workforce program. Organizations can post jobs, collect and search resumes, and connect directly with candidates in a Career Center. Workers can apply for jobs, upload resumes, and learn about emerging job titles.
o Data Tracking and aggregation tools that can produce on-the-spot custom training or recruitment reports.
o A Workforce Reporting mechanism designed specifically to support partner organizations who quarterly report workforce impact and spending to their PPS. This data becomes aggregated and is reported directly to the state.
* Workforce consulting
o From the beginning of DSRIP, HWNY consultants expertly monitored and researched the emerging program. With the goal of always staying one step ahead of the systems directly implementing the program, HWNY identified practical and achievable methods for successfully meeting outcomes. As DSRIP transformed, HWNY consultants closely advised PPSs directly, and cultivated a culture of inter-PPS collaboration and engagement. HWNY consultants have recently turned their attention to identifying and implementing sustainability plans for PPSs to continue to provide value to their workforce networks even after the DSRIP program ends.
* Project Management
o HWNY Project Managers bear the responsibility of successfully implementing HWapps for DSRIP projects from start to finish, ensuring the entire HWNY team, HWapps technology, and PPS are collaboratively working towards outcomes.
* Product Management & Development
o Utilizing Agile Development, HWNY’s team of developers and Product Managers continuously ensure the success of HWapps for DSRIP. Through research, discovery, and priority-based development, this part of the team advises, creates, and delivers the quality technology that meets your changing needs at every step.
* Account Service and Support
o HWNY’s Account Service and Support team provide invaluable day-to-day assistance around the successful administration of HWapps technology. Whether it is daily administration and oversite of trainings, preparing of data reports, providing technical expertise, or direct customer support to your end-users, the HWNY Account Service and Support team are experts in HWapps technology and are truly an extension of your team.